Terms and Conditions

Terms & Conditions

Last updated: May 2026

These Terms & Conditions apply to all coaching services, programs, digital content, and offerings provided by Verity O’Brien (“we”, “our”, or “us”) through www.verityobrien.com

By purchasing, booking, or engaging with our services, you agree to these Terms & Conditions.

1. Services

Verity O’Brien provides coaching services, including but not limited to:

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1:1 coaching sessions
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Discovery calls
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Online programs or workshops
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Digital resources and downloadable content

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Online or virtual coaching services
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All services are subject to availability and may be modified or updated at any time.

2. Coaching Disclaimer

Coaching is intended for personal development, mindset support, and goal exploration. Coaching is not therapy, counselling, medical advice, financial advice, or a substitute for professional mental health support. By engaging in coaching services, you acknowledge that:

You are responsible for your own decisions, actions, and results

Coaching outcomes will vary for each individual

If you require medical, psychological, legal, or financial support, you should seek advice from a qualified professional.

3. Payments

Payment must be made in full before coaching sessions or services commence unless otherwise agreed in writing.

Where payment plans are offered:

Payments must be made on time according to the agreed schedule

Failure to complete payments may result in suspension of services

All prices are listed in GBP (£) unless otherwise stated.

4. Cancellation, Rescheduling & Refund Policy

I understand that life happens and plans can change. If you need to cancel or reschedule your session, please give at least 24 hours’ notice. Sessions cancelled with more than 24 hours’ notice can be moved to a new time at no extra cost.

Cancellations made with less than 24 hours’ notice, or missed sessions, will be charged in full as the time has been set aside for you.

If there are exceptional circumstances, please do get in touch and I’ll always aim to be fair and flexible where I can.

We reserve the right to reschedule sessions where necessary.

6. Confidentiality

All coaching conversations and personal information shared during sessions will be treated confidentially unless:

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Disclosure is required by law
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There is a concern regarding safety or risk of harm

7. Intellectual Property

All content, materials, resources, worksheets, branding, and website content provided by Verity O’Brien remain our intellectual property.

You may not: Reproduce, Distribute, Modify, Share, Sell, Republish any materials without prior written permission.

8. Website Use

You agree not to misuse this website or attempt to:

Gain unauthorised access to systems or data

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Disrupt website functionality
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Use website content unlawfully
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All website content is provided for general information purposes only.

9. Limitation of Liability

To the fullest extent permitted by law, Verity O’Brien shall not be liable for:

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Any indirect or consequential loss
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Loss of income, business, or opportunity

Personal decisions or actions taken following coaching sessions

Outcomes resulting from the use of our services or content

You participate in coaching voluntarily and accept full responsibility for your own wellbeing, choices, and results.

10. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated revision date.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

12. Contact

If you have any questions regarding these Terms & Conditions, please contact:

Verity O’Brien
verity@verityobrien.com